As many a software company has learned the hard way over the years, online communities cannot safely be left to manage themselves. Absent active moderation, the community begins to decline into chaos and lose its effectiveness. The Rules of an online community need to be sustained, they are the safety guardrails that keep the process on focus and the members protected.
Mikael Blaisdell has been designing and managing online communities on many different platforms since 1980. Founding The Customer Success Forum on LinkedIn with 350 members in 2009, he has since built it up to where there are 54K+ professionals participating worldwide.
If your company’s online community needs an interim Manager/Moderator, please contact us.