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Recommended Reading

  • Customer Success Research
  • Customer Success Briefings
  • Customer Success Direct / Office Hours
  • Customer Success Reviews
  • The Forum
  • About MBAI
  • Contact Us
  • Services

For over thirty years, we’ve been following the changes in the field of customer lifecycle management. We offer a focus on customer retention and increasing per-customer profitability — built upon a solid foundation of industry-wide experience and hands on expertise.

 

Recommended Reading

  • The History of Customer Success – part 01
  • The Definition of Customer Success
  • Customer Success Software

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  • Customer Success: A Profession Under Pressure - https://t.co/stxG3T2KwN195 days ago
  • The Customer Success Standards Initiative Research 2020 - https://t.co/pd14Jn5sVY235 days ago

Recommended Resources

  • Contact Us
  • Customer Success Direct / Office Hours
  • Customer Success Briefings
  • Customer Success Reviews
  • Customer Success Research
  • The Forum
  • About MBAI

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