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    Recommended Reading

    • Customer Success Research
    • Customer Success Briefings
    • Customer Success Direct / Office Hours
    • Customer Success Reviews
    • The Forum
    • About MBAI
    • Contact Us
    • Services

    For over thirty years, we’ve been following the changes in the field of customer lifecycle management. We offer a focus on customer retention and increasing per-customer profitability — built upon a solid foundation of industry-wide experience and hands on expertise.

     

    Recommended Reading

    • The History of Customer Success – part 01
    • The Definition of Customer Success
    • Customer Success Software

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    Recommended Resources

    • Contact Us
    • Customer Success Direct / Office Hours
    • Customer Success Briefings
    • Customer Success Reviews
    • Customer Success Research
    • The Forum
    • About MBAI

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