Questions About Customer Success? Join us for Office Hours Published reports, white papers, blogs, and articles can be very useful as data in making the case to Senior Management across a range of Customer Success issues, from budget allocations to organizational...
For over forty years, we’ve been following the changes in the field of customer lifecycle management. We offer a sharp focus on customer retention and increasing per-customer profitability — built upon a solid foundation of industry-wide experience and hands on...
It’s a basic reality of organizational life that you can’t afford to hire all the people you need in order to do everything that you’d like to accomplish. Employees, contractors, and consultants are expensive resources. But they aren’t the...
