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MENUMENU
  • Research
  • Services
  • The Forum
  • About MBAI
  • Contents

    • Table of Contents

      • Research
      • Customer Success Direct
      • Customer Success Briefings
      • Customer Success Reviews
      • Services
      • The Forum
      • Conferences & Events
      • About MBAI
      • Contact Us

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For over thirty years, we’ve been following the changes in the field of customer lifecycle management. We offer a focus on customer retention and increasing per-customer profitability — built upon a solid foundation of industry-wide experience and hands on expertise.

Recommended Reading

  • The Value of Power Users
  • The History of Customer Success – part 01
  • The Definition of Customer Success
  • Customer Success Software

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  • Update: Customer Success Resources - mailchi.mp/customersucces… 2 weeks ago

  • The Customer Success Calendar: November 2018 - mailchi.mp/customersucces… 3 weeks ago

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