Mikael Blaisdell has been researching and reporting on the Customer Success Technology and Services sector since 2012 when there were only three tech vendors and 1 consultancy active in the space. The market has since expanded to over 300 technology firms and 100+...
Current-State / Future State Planning: The Customer Success Review A company’s Customer Success group is the vital connection between the company and the customer base. Communications, knowledge, and opportunities are constantly moving through its channels every day....
