Customer Success Research

As an analyst, Mikael Blaisdell has been involved in continuous research in the technology sector since 1980, always generally focused on what companies were doing about maintaining their customer relationships over time. What strategies were developed and how were...

Customer Success Direct

Questions About Customer Success?  We Have Answers Published reports, white papers, blogs, and articles can be very useful as data in making the case to Senior Management across a range of Customer Success issues, from budget allocations to organizational structure...