& Associates, Inc.
“It’s what you don’t know about your customer relationships that can cause you to lose them.”
The traditional corporate organizational structure and process that has evolved over the past half-century no longer fits the needs of today’s market realities. What is required is a new vision, a re-coding of the company for long-term viability and success. The foundation is the interdependent profitability relationship between Customer and Company. The key to optimizing that ongoing connection is your Customer Success team.
As analysts, advisors and advocates of Customer Success, we have been working for over a decade with companies of all sizes and types worldwide to design, build, and assess effective Customer Success resources.